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Voice Agent API
Voice agents that get it right, respond instantly, and ship the same day with our new Voice Agent API
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Power best-in-class contact center intelligence your customers value
Reduce handle times, boost agent performance, and unlock insights from every conversation—all powered by industry-leading Voice AI.
Contact Center Call
00:00 01:46
00:01
Lauren
Thank you for calling Nissan. My name is Lauren. Can I have your name?
00:04
John Smith
Yeah, my name is John Smith.
00:07
Lauren
Thank you, John. How can I help you?
00:09
John Smith
I was just calling about to see how much it would cost to update the map in my car.
00:13
Lauren
I'd be happy to help you with that today. Did you receive a mailer from us?
00:17
John Smith
I did. Do you need the customer number?
00:19
Lauren
Yes, please.
00:20
John Smith
Okay, it's 15243.
00:23
Lauren
Thank you. And the year, make and model of your vehicle?
00:26
John Smith
Yeah, I have a 2009 Nissan Altima.
00:30
Lauren
Oh, nice car.
00:31
John Smith
Yeah, thank you. We really enjoy it.
00:34
Lauren
Okay, I think I found your profile here. Can I have you verify your address and phone number, please?
00:39
John Smith
Yes, it's 1255 North Research Way. That's in Orem, Utah, 84097. And my phone number is 801-431-1000.
00:51
Lauren
Thanks, John. I located your information. The newest version we have available for your vehicle is version 7.3, which was released in March of 2012. The price of the new map is $99 plus shipping and tax. Let me go ahead and set up this order for you.
01:08
John Smith
Well, can we wait just a second? I'm not really sure if I can afford it right now.
01:12
Lauren
All right, well, here are a few reasons to consider purchasing today. It looks as though you haven't updated your vehicle for three years. So that would be the equivalent of getting three years worth of updates for the price of one.
01:24
John Smith
Oh, okay.
01:25
Lauren
In addition, special offers like the current promotion don't come around too often. I would definitely recommend taking advantage of the extra $50 off before it expires.
01:35
John Smith
Yeah, that does sound pretty good.
01:37
Lauren
If I set this order up for you now, it'll ship out today and for $50 less. Do you have your credit card handy and I can place this order for you now?
01:46
John Smith
Yeah, let's go ahead and use a Visa. My number is
Speakers
Lauren John Smith
Sentiment Analysis
We identified 11 positive sentences, and 3 negative ones.
Overall Call Outcome
The call successfully transitioned from an informational inquiry to a sales transaction, with Lauren using sales techniques (emphasizing value, creating urgency, and overcoming objections) to secure the purchase before John could reconsider.
Build voice agent solutions and unlock conversation analytics with enterprise Voice AI
Transform routine inquiries into automated experiences while extracting actionable insights from every customer interaction.
Industry leading accuracy for voice agents
Keep your voice agents responsive and reliable with lightning-fast, accurate transcription
-
Real-time transcripts with minimal latency keep voice agents in sync with live conversations - Intelligent end-of-turn detection combines acoustic and semantic analysis for natural conversation flow
- Reliable, unchanging transcripts from the start—so your system can act with confidence before speakers even finish
Unmatched precision for real-time agent assist
Empower human agents with AI-powered insights and guidance during every call
- Reduce missed critical information by 66% compared to traditional speech recognition
- Handle challenging audio conditions: crosstalk, background noise, and mobile connections
- Provide low-latency streaming transcription for live coaching with immediate guidance availability
Advanced conversation intelligence and analytics
Transform customer conversations into actionable business insights with advanced audio intelligence
- Track agent performance and talk time ratios with speaker separation
- Surface audio events, themes, feedback, and pain points from thousands of conversations
- Monitor sentiment trends to spot coaching opportunities automatically
Capturing speech is where it starts. Creating outcomes is where it counts.
Learn why today's most innovative companies choose us.
25% reduction in handling time
Edgetier's customer, CarTrawler reduced chat handling time by 25% through enhanced insights and agent optimization.
Read more
The accuracy was strong, but the great documentation and unique models like Auto Chapters and Sentiment Analysis is what really won us over.
Nathan Webb, Product Manager
Read more
Accuracy where it matters most
Our Voice AI models deliver near-human accuracy even among noisy or challenging audio to capture the crucial details needed for smooth and seamless downstream processes.
The most comprehensive intelligence suite
Turn every interaction into a powerful data set with advanced features that drive business-critical decisions and capabilities.
Intelligent Endpointing
Customize End of Turn Detection to more accurately detect when one speaker finishes an utterance in Streaming Speech-to-Text.
Auto Punctuation and Casing
Automatically add casing and punctuation of proper nouns to the transcription text.
Developer Toggles
Fine-tune the balance between speed and post-processing with configurable API options for timestamps, formatting, and punctuation.
Speaker Diarization
Reliably detect multiple speakers and what they're saying with the highest accuracy in the industry.
Topic Detection
Spot trends and areas of importance by identifying key conversation topics.
PII Redaction
Safeguard sensitive information automatically to ensure privacy and compliance.
Modern tools for superior intelligence
Build expertly, scale effortlessly
Deep dive into the latest insights, trends, and industry breakthroughs for all things conversation intelligence.
