For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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OverviewAPI ReferencePre-recorded STTStreaming STTVoice AgentsSpeech UnderstandingGuardrailsLLM GatewayFAQ
OverviewAPI ReferencePre-recorded STTStreaming STTVoice AgentsSpeech UnderstandingGuardrailsLLM GatewayFAQ
  • Overview
      • Do you have an affiliate marketing program?
      • Do you have any job openings or internship opportunities?
      • How do I contact support?
      • How do I get in touch with your Sales team?
      • I've spotted an issue with the website, what should I do?
      • What are your support hours?
      • What is your API Uptime SLA?
      • Where can I find AssemblyAI's product roadmap?
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What are your support hours?

AssemblyAI provides technical support to customers via email, live chat, or contact form.

Customers may start a support conversation by emailing support@assemblyai.com, or using the chat widget on AssemblyAI’s website www.assemblyai.com. Some select customers may also have a Slack Connect channel which is configured and monitored by the Support Team. All message services may be accessed 24/7.

When reporting problems or issues, please provide as much detail as possible, including the following information, as applicable:

  1. Email address associated with the account
  2. A detailed description of the problem or issue you are experiencing
  3. The error message you are receiving
  4. Transcript or session ids
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